1. Introduction
At MatCaps.com, we value customer satisfaction and strive to deliver high-quality educational books and resources. However, due to the nature of digital content and knowledge products, refunds are provided only in limited circumstances as outlined below. By purchasing from our website, you agree to this Refund Policy.
2. Non-Refundable Products
All digital books, guides, and downloadable content are non-refundable once accessed or delivered, as they cannot be returned in the same condition. Customers are advised to review product details carefully before making a purchase.
3. Eligible Refund Situations
Refunds may be considered only in the following cases:
- Duplicate payment made due to technical error
- Wrong product delivered (e.g., incorrect book file)
- Non-delivery of product within the committed timeline due to an error on our side
4. Refund Request Process
Customers must raise a refund request within 7 days of purchase by contacting us at support@matcaps.com with proof of payment and order details. Each request will be reviewed, and if approved, the refund will be processed back to the original payment method.
5. Processing Timeline
Approved refunds will typically be credited within 7–10 working days, depending on the policies of the payment gateway or bank. We are not responsible for delays caused by third-party financial institutions.
6. No Guarantee of Approval
Submission of a refund request does not automatically guarantee approval. All requests will be evaluated based on the terms above, and MatCaps.com reserves the right to decline refunds that do not meet the eligibility criteria.
7. Changes to Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on the website. Customers are encouraged to review this page periodically to stay informed.